Refund policy

At Balmoral Countrywear, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process under the conditions outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To qualify for a return, your item must meet the following conditions:

• The product must be unused, unworn, and in its original new condition.

• The item must be returned in its original packaging.

• All original tags, labels, and accessories must be included.

• The product must not show signs of damage, washing, alteration, or misuse.

• You must provide proof of purchase or your order confirmation.

Please ensure that your return request is submitted within the 30-day return period.

2. Return Timeframe

Once your return request has been approved, you must send the product back within 14 days of receiving return approval.

Products returned outside the specified timeframe may not be accepted.

3. How to Request a Return

To start a return, please contact our customer support team by email:

Email: info@balmoralcountrywear.shop

Please include the following information in your email:

• Your full name

• Order number

• Product name

• Reason for return

• Supporting photographs, if the product is damaged or defective

Our team will review your request and provide instructions on how to return your item.

Please do not send products back without contacting us first.

4. Refund Policy

We offer refunds within 10 days after receiving and inspecting your returned product.

Once we receive your returned item, our team will inspect it to ensure that it meets our return conditions.

If your return is approved:

• Your refund will be processed within 10 days of receiving and inspecting the returned product.

• The refund will be issued to your original payment method wherever possible.

• The time it takes for the funds to appear in your account may depend on your bank or payment provider.

You will receive an email notification once your refund has been approved and processed.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@balmoralcountrywear.shop.

Please include your order number and clear photographs of the issue so our team can investigate and assist you with an appropriate resolution.

6. Non-Returnable Conditions

Returns may be refused if:

• The product has been worn, washed, or used.

• The item is damaged due to customer misuse.

• The original packaging, tags, or essential accessories are missing.

• The product has been altered or modified.

• The return is submitted outside the applicable return period.

These conditions do not affect any mandatory consumer rights you may have under applicable law.

7. Return Shipping

Customers should contact our support team before arranging a return shipment.

Return shipping arrangements and any applicable costs will be communicated during the return approval process. If an item is confirmed to be defective, damaged, or incorrectly supplied, we will work with you to resolve the issue in accordance with applicable consumer protection laws.

8. Exchanges

If you wish to exchange an item for a different size or product, please contact our customer support team.

Exchanges are subject to product availability and approval. Our team will guide you through the available options.

9. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below:

Store Name: Balmoral Countrywear

Email: info@balmoralcountrywear.shop

Phone Number: +44 163 988 3278

Business Address: 45 Princes Street, Edinburgh EH2 2BY, United Kingdom.

We appreciate your trust in Balmoral Countrywear and are always happy to assist you with your shopping experience.

Balmoral Countrywear Customer Support Team