Terms of service

1. Introduction

Welcome to Balmoral Countrywear. These Terms of Service govern your access to and use of our website, products, and services.

Throughout these terms, the words "we", "us", and "our" refer to Balmoral Countrywear. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.

Please read these terms carefully before using our website. If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian to use our services.

  • You will provide accurate and complete information when placing an order.

  • You will use our website for lawful purposes only.

  • You will not engage in fraudulent, misleading, or unauthorized activities.

  • You will not attempt to interfere with the security or functionality of our website.

We reserve the right to refuse service or restrict access where permitted by applicable law.

3. Products and Descriptions

At Balmoral Countrywear, we aim to provide accurate product descriptions, images, specifications, and pricing information.

However, please note:

  • Product colours may vary slightly depending on your screen settings and device.

  • Product images are intended to represent the actual items as accurately as possible.

  • We make reasonable efforts to ensure all product information is accurate and up to date.

  • Product availability may change without prior notice.

If you have questions about a product before purchasing, please contact our customer support team.

4. Pricing and Payments

All product prices are displayed in the applicable currency shown on our website.

We reserve the right to update product prices, promotions, and offers at any time without prior notice.

  • Orders are subject to payment authorization and confirmation.

  • Customers must provide valid payment information.

  • Applicable charges will be displayed during checkout.

  • We reserve the right to cancel or refuse orders where necessary, including in cases of suspected fraud or pricing errors.

Any payment already received for an order that we cancel will be refunded using the original payment method, where possible.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a purchase request.

You will receive an order confirmation email after placing your order. This confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to cancel or refuse an order in circumstances such as:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent transactions.

  • Inaccurate or incomplete order information.

  • Other legitimate business or legal reasons.

If your order is cancelled after payment, any payment received will be refunded.

6. Shipping and Delivery

Balmoral Countrywear currently offers free standard shipping within the United Kingdom only.

We do not currently offer international shipping.

Our estimated delivery schedule is:

  • Order Processing Time: 2–3 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

For additional information, please review our Shipping Policy available on our website.

7. Returns and Refunds

We want our customers to be satisfied with their purchases.

Our store offers a 30-day return policy, subject to the applicable return conditions.

To qualify for a return:

  • Products must be unused, unworn, and in new condition.

  • Items must be returned in their original packaging.

  • Original tags and accessories must be included.

  • Customers must contact us before returning an item.

Once a return is approved, the product must be sent back within 14 days of receiving return approval.

Eligible refunds will be processed within 10 days after we receive and inspect the returned product.

For complete details, please refer to our Return and Refund Policy.

Nothing in these terms limits or excludes your statutory consumer rights under applicable UK law.

8. Intellectual Property

All content available on the Balmoral Countrywear website, including text, product descriptions, photographs, graphics, logos, designs, and website materials, is owned by or licensed to us unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our website content without our prior written permission.

Unauthorized use of our intellectual property is prohibited.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping services.

These third-party services operate independently and may have their own terms and privacy policies.

We are not responsible for the content, policies, or practices of external websites or services, except where applicable law provides otherwise.

10. Prohibited Activities

When using our website, you agree not to:

  • Use our website for illegal or fraudulent activities.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce viruses, malware, or harmful code.

  • Copy or misuse website content without permission.

  • Interfere with the normal operation of our website.

  • Violate any applicable laws or regulations.

We reserve the right to take appropriate action against prohibited activities.

11. Limitation of Liability

To the extent permitted by applicable law, Balmoral Countrywear shall not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms affects your statutory rights as a consumer, including your rights relating to faulty, misdescribed, or unsuitable goods under applicable UK consumer protection legislation.

12. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed as described in our Privacy Policy and applicable data protection laws.

13. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by law.

We encourage customers to review this page periodically.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to customers in other parts of the United Kingdom.

Nothing in these terms affects your right to bring a claim in a court that has jurisdiction under applicable consumer protection legislation.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Name: Balmoral Countrywear

Email: info@balmoralcountrywear.shop

Phone Number: +44 163 988 3278

Business Address: 45 Princes Street, Edinburgh EH2 2BY, United Kingdom.

We appreciate your trust in Balmoral Countrywear and thank you for shopping with us.

Balmoral Countrywear Customer Support Team